If you ever visit the Holiday Inn Express on Moye Boulevard in Greenville, NC and notice a friendly staff member meeting and greeting guests during breakfast, chances are that will be Jackie Listecki adding her personal touch to building relationships with customers.
It’s that commitment to building relationships first that earned Jackie the IHG 2014 “Best of the Best” Director of Sales for the Year Award. She was the first sales director in the Eastern Region to receive this award given to exemplary Holiday Inn Express sales directors for the Holiday Inn Express brand.
“You have to show involvement in the community, show that your are building sales and show that you are really engaged in what your are doing,” Jackie says. Seretha Powell, Jackie’s general manager, submitted the application for Jackie and waited four weeks to find out the good news. “I didn’t realize she had submitted it,” Jackie recalls.
She was able to achieve this national recognition in spite of the fact the hotel was undergoing a major remodeling project. The Holiday Inn Express now has 124 rooms, seven of which are suites, a fitness center, complimentary breakfast and meeting room.
Undaunted, Jackie reached out personally to customers to woo them away from other hotels.
“When they were building WITN (local television station) in Greenville, I went to the job site and talked with the contractors and even brought them food,” she says. Eventually, an executive from Gray Television, which owns WITN, called Jackie and she was able to switch him to her hotel as well.
“The highlight of my job for me is meeting new people and building relationships. Having them have trust in me so they’ll switch from other hotels is important to me,” she adds.
She loves building strong business relationships she says. “For most of my career I have kept in touch with customers I’ve known for 20 years.”
Her relationship building has also earned her the Greater Greenville Chamber of Commerce’s Ambassador of the Month award on five occasions. This is a volunteer position that involves meeting with chamber members and businesses as an outreach effort by the chamber to assist local businesses. She is also involved in Business Networking East, a local business sales and referral group as well as the Greater Greenville Women’s Kiwanis Club.
She also gets involved in D.H. Conley High School’s Health Occupations Students of America program that her daughter Ashlyn serves as president. She helped raise funds for a trip to Orlando, Florida. She was a “football Mom” for her son Chris, who is now enrolled at Pitt County Community College. She and her husband, Dave, reside in Greenville.